Good Food, Good Life ~ the Nestlé promise to its consumers. A promise that consumers can always expect consistency in quality, taste, texture and freshness from any product manufactured, imported and distributed by Nestlé.

The Nestlé Seal of Guarantee

Whenever you examine the labels on any Nestlé product, you will note one very meaningful feature; the distinctive blue band with the familiar Nestlé logo. This is our Seal of Guarantee, which represents a very important consumer privilege - the right to only the best quality. This privilege also includes the consumer's right to inform Nestlé as to whether it is delivering on that quality.

Consumers are invited to contact the Nestlé Consumer Services with feedback about Nestlé's products and services. It is a commitment the Company makes for every single product in its range.

At Nestlé, we build our success on the foundation of quality. Everyday, millions of people show their trust in this quality by picking up Nestlé products, and we honour and reciprocate this trust by way of the Nestlé Seal of Guarantee.

Strict quality control

Quality is the cornerstone of Nestlé's success. There is no difference in the quality of a Nestlé product made in Singapore, South Africa, Russia or Switzerland becasue the stringent Nestlé Quality System (NQS) is applied throughout the Nestlé world. The NQS, covering raw material sourcing, manufacturing, quality control, marketing and delivery, guarantees full satisfaction to every consumer.
Download Nestlé's Quality Policy (PDF File)

Caring for the Environment

Nestlé cherishes the environment and is therefore, committed to environmentally-sound business practices throughout the world in recognition of the pressing need for natural resource preservation and energy conservation. Towards this aim, Nestlé has invested in various environmentally friendly projects to specifically achieve savings in energy and resources as well as reductions in all forms of wastes and effluents produced.
Nestlé's Environment Policy (PDF File)